Patient Registration and Check-In Guide
Once we have you registered into our system and we’ve scheduled you for an appointment, our system will send you two separate emails. All emails pertaining to appointments should be coming from the addresses “noreply@patient-message.com” and “info@patient-message.com” with the sender name being “Yakima Integrative Health”, please ensure you have these email addresses marked as safe in your email firewall, or be sure to check your spam folder regularly for these emails. This is a step-by-step guide, if you do not need a step-by-step please know that the basic necessity to be prepared for your appointment is to register for the online portal and then be sure to fully complete self check-in by the day before the appointment.
First Email
The first email will be an email inviting you to register for our online portal. This is the email that gets sent after we have you registered in our system, at which point you should have also received the call that you are able to schedule your first appointment. The email looks as such:
Step 1
The first step is to sign up for an online portal account. This account will be necessary to do the self check-in to the appointment. If you do not wish to have an account, please click here. Otherwise, please click register now. It will take you to our Athena Health portal to create your account.
Step 2
Your username will be the email that you filled in registration. The next step is to set the password. Please follow the instructions of the portal. In the case that you ever need to reset the password, you should be able to do it from the portal login (located on our website in the top right corner). If you have accidentally put in the wrong password enough times, it will lock your account and you’ll need to call the clinic’s front office so we can unfreeze your account and send you a password reset email.
Step 3
The next step is to set up how your account can verify your identity. Feel free to set up any option. In the case of call or text, it will automatically be set to the phone number that we have set as your primary contact. If you need to change this number, please give the front office a call at (509) 469-2483 and we can get it updated.
Step 4
If you are creating a portal account to access your own records, please choose “I am the patient.” If you are creating a portal account for access to an account where you are not the patient (i.e., a child or a spouse), please choose “I am not the patient.”
Step 5
Please read the Terms and Conditions of using AthenaHealth online portal and then check “I accept the Terms and Conditions” and hit continue.
Step 6
You have now fully signed up an account for our online portal! This is the main page of the portal as it looks through a computer browser. Unless it is a few days before your appointment already, then there is no other steps necessary at this time. If your appointment is coming up in a few days, please proceed to the next steps.
Second Email
Once you have called the front office and gotten your first appointment scheduled, the next email you will receive is the appointment scheduled email. This will tell you the date and time of your appointment, as well as the physician you are scheduled with. Unless you are a few days away from your appointment, there is nothing you will need to do from this email. It’s simply a reminder!
Third Email
In the week before your appointment, you will receive an email asking you to confirm your appointment. Confirming your appointment is appreciated but not required.
Check-In
A few days before your appointment, you’ll need to complete the online check-in. This process will ensure that we have all your up-to-date information, as well as all of your consent forms signed. To begin check-in, please log in to our portal (the link is located on the top bar of our website). The log-in will be your email as the username and whatever password you set. The following is a step-by-step of how to check-in.
Step 1
Once you log-in, it will take you to this main page of the portal. If you do not see the “Check In” button, it is too early to do self-check in and you will need to wait until a few days before your appointment. Once the check in button is available, please click it.
Step 3
This is what the patient information section will start as. If you do not wish to have this information input for your account, then feel free to check “I prefer not to answer” and set the marital status dropbox to “Unknown.”
Step 4
This is what the main part of the patient information section. If none of your information has changed since you registered, feel free to confirm and submit.
Step 5
The next step is to add your insurance. It will ask for pictures of your card’s front and back. This part is also appreciated, but we will still get a high quality scan of your card at the appointment. If you do not have your physical card, please ensure that you at least have a printed copy of the card from your insurance, which can typically be found through your insurance’s online portal (there will usually be a PDF you can download).
Step 6
This is the required step of the online check-in. You will need to read and e-sign all of the forms for your appointment. There should be a total of 6 forms: Registration Agreement, Privacy Policy Acknowledgment, Financial Policy, Office Policy, Consent for Naturopathy, and Consent for Acupuncture.
This is what the read and sign page looks like. Simply click on the PDF to make it larger, then read through the terms and sign and submit.
Step 7
This is the final step of the self check-in. Please input any supplements or prescribed medications that you are currently taking. If you do not know the exact date that you began the supplement/medication, then please estimate.
Congrats!
You’ve completed all the necessary pre-appointment steps. Please remember to come 15 minutes early to fill out the in-clinic Health History Questionnaire, and to bring your insurance, ID card, and payment for the appointment. We accept card, check, or cash, but cash must be exact.